Dell helps Ontario’s CCACs improve
– Dell Canada has become a major technology partner of the Ontario
Association of Community Care Access Centres (OACCAC). The CCACs are
deploying Dell technology to streamline and improve delivery of
healthcare services throughout the province.
“By simplifying IT for us, Dell is helping us serve a 40 percent larger
employee base with a smaller IT budget and provide them with superior
capabilities,” said Kevin Arbour (pictured), chief information officer
for OACCAC. “Our IT infrastructure, designed in consultation with Dell,
makes case managers mobile, reduces response time and enables faster
delivery of services. By allowing our people to access information
remotely, we can now bring the healthcare enterprise to the community –
where it needs to be.”
As part of OACCAC’s IT Infrastructure upgrade, Dell virtualized a
consolidated server environment, enabling OACCAC to reduce its footprint
from 70 servers to 23, and thereby reducing power consumption.
The rich IT infrastructure allows OACCAC to optimally run applications
essential to managing workflow within the healthcare system in Ontario.
CCAC case managers now assess people’s healthcare needs and provide
real-time solutions securely and electronically from any location in
Ontario, thanks to Dell’s wireless laptops and networking solutions,
voice over Internet protocol (VOIP) capability and a province-wide new
case management tool called Client Healthcare Information System
Dell also helped the OACCAC create the Health Partner Gateway (HPG),
which CCACs use to electronically transmit service orders and plans to
Ontario’s service provider community, thus eliminating paperwork,
lowering costs and reducing OACCAC’s carbon footprint.
“By simplifying the technology solution end-to-end, Dell helped OACCAC
reduce cost, improve efficiencies and the overall experience for case
workers and their clients,” said Paul Cooper, country manager and vice
president and general manager Public Business Group, Dell Canada.
For a comprehensive treatment of the revitalized IT infrastructure at
Ontario’s CCACs, see the November/December edition of Canadian
Healthcare Technology, or the online version at:
Funded by the Ministry of Health and Long-Term Care, Community Care
Access Centres (CCACs) are the local point of access to community-based
healthcare services that help maintain an individual’s health,
independence and quality of life. The OACCAC focuses on providing
leadership, inspiration and serve as the collective voice for the
contribution made by CCACs to an integrated health care system. It
champions innovation, performance improvements and value proposition of
About Dell Canada Inc.
Headquartered in Toronto, Ontario, Dell Canada Inc. is a wholly owned
subsidiary of Dell Inc. Dell Canada is among the leaders in desktop
products, laptops, servers and storage, and has offices in Toronto,
Ottawa and Montreal. Information about Dell Canada and its products can
be found on the World Wide Web at