box10.gif (1299 bytes)








Dell helps Ontario’s CCACs improve service delivery

TORONTO – Dell Canada has become a major technology partner of the Ontario Association of Community Care Access Centres (OACCAC). The CCACs are deploying Dell technology to streamline and improve delivery of healthcare services throughout the province.

“By simplifying IT for us, Dell is helping us serve a 40 percent larger employee base with a smaller IT budget and provide them with superior capabilities,” said Kevin Arbour (pictured), chief information officer for OACCAC. “Our IT infrastructure, designed in consultation with Dell, makes case managers mobile, reduces response time and enables faster delivery of services. By allowing our people to access information remotely, we can now bring the healthcare enterprise to the community – where it needs to be.”

As part of OACCAC’s IT Infrastructure upgrade, Dell virtualized a consolidated server environment, enabling OACCAC to reduce its footprint from 70 servers to 23, and thereby reducing power consumption.

The rich IT infrastructure allows OACCAC to optimally run applications essential to managing workflow within the healthcare system in Ontario. CCAC case managers now assess people’s healthcare needs and provide real-time solutions securely and electronically from any location in Ontario, thanks to Dell’s wireless laptops and networking solutions, voice over Internet protocol (VOIP) capability and a province-wide new case management tool called Client Healthcare Information System (CHRIS).

Dell also helped the OACCAC create the Health Partner Gateway (HPG), which CCACs use to electronically transmit service orders and plans to Ontario’s service provider community, thus eliminating paperwork, lowering costs and reducing OACCAC’s carbon footprint.

“By simplifying the technology solution end-to-end, Dell helped OACCAC reduce cost, improve efficiencies and the overall experience for case workers and their clients,” said Paul Cooper, country manager and vice president and general manager Public Business Group, Dell Canada.

For a comprehensive treatment of the revitalized IT infrastructure at Ontario’s CCACs, see the November/December edition of Canadian Healthcare Technology, or the online version at:

Funded by the Ministry of Health and Long-Term Care, Community Care Access Centres (CCACs) are the local point of access to community-based healthcare services that help maintain an individual’s health, independence and quality of life. The OACCAC focuses on providing leadership, inspiration and serve as the collective voice for the contribution made by CCACs to an integrated health care system. It champions innovation, performance improvements and value proposition of community-based services.

About Dell Canada Inc.
Headquartered in Toronto, Ontario, Dell Canada Inc. is a wholly owned subsidiary of Dell Inc. Dell Canada is among the leaders in desktop products, laptops, servers and storage, and has offices in Toronto, Ottawa and Montreal. Information about Dell Canada and its products can be found on the World Wide Web at