Patient tracking system installed in
– Vancouver Coastal Health (VCH) has implemented TeleTracking
Technologies’ patient flow solutions as part of its campaign to improve
patient flow and reduce bottlenecks.
As the Vancouver region continues to experience rapid growth, including
a large cohort of elderly persons, matching demand for hospital services
with available bed capacity has been a challenge.
As such, VCH’s Vancouver General Hospital, UBC Hospital, GF Strong
Rehabilitation Centre and Richmond Hospital have embarked on a
comprehensive regional patient flow initiative to improve their ability
deliver high quality care now, and in the future.
“The ability to monitor and measure patient flow metrics is critical to
understanding how, and where, to make process improvements”, said Ida
Goodreau, President and CEO, Vancouver Coastal Health (pictured above).
“For example, ‘bed turnover time’ is a key indicator. It lets us know if
we are utilizing our bed capacity in an efficient manner.”
“It’s tricky however, as there are many steps and multiple people
throughout the hospital involved,” she added. “This presents a
tremendous communication challenge to quickly alert someone to clean a
bed or communicate that a bed is now available. By automating the steps
along the patient flow continuum with TeleTracking’s solutions, we can
measure baseline quality indicators, and then begin to improve on those
Pittsburgh-based TeleTracking Technologies is a world leader in patient
flow automation and has been helping hospitals in the US, Canada and the
UK since 1991. “You can’t improve what you can’t measure”, asserts
Anthony Sanzo, President and CEO of TeleTracking Technologies. “We are
proud to play a role in VCHA’s efforts of improving patient care through
better patient flow. The executive leadership and the entire VCHA
project team have made a solid commitment to this endeavor, and the
region’s patients will benefit tremendously.”
Leo Da Silva, Project Consultant for the VCH project team, also points
out that it is the first Health Authority in Canada to implement these
solutions as part of a regional bed management initiative. This means
that they will have the ability to see real-time census, expected
discharges and pending admissions, through the entire Health Authority,
at any time.
“This is mission critical information necessary to help us accommodate
surge capacity and plan for disaster management,” said Goodreau. “And
with the 2010 Winter Olympics on the horizon, we need to be prepared for
VCHA is responsible for the delivery of $2.8 billion in community,
hospital and residential care services to over one million people in
communities from Richmond through Vancouver, the North Shore, Sunshine
Coast, Sea to Sky corridor, Powell River, Bella Bella and Bella Coola.
Since 1991, TeleTracking has been the leading provider of the patient
flow automation industry with the first automated bed turnover solution,
the first digitized electronic bedboard and patient placement solution,
and the industry’s first dispatcher-less patient transport solution. The
privately-held, Pittsburgh-based company has implemented over 1,500
solutions at more than 700 acute care hospitals in the United States,
Canada and the United Kingdom.
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