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Performance monitoring

St. Michael’s Hospital makes more data public

TORONTO – St. Michael’s Hospital has become one of the first hospitals and only the second teaching hospital in the province Tuesday to publicly report key performance indicators. The move is designed to bring greater transparency and accountability to healthcare.

A new page on the Hospital website: ( was recently launched as a way of bringing performance data to the public. It provides information on several indicators, including patient satisfaction, wait times, and infection control rates.

Performance indicators, used to test and track services and quality of care, allow hospitals to monitor their performance with the aim of fostering improvements in care.

“St. Michael’s Hospital is committed to building a public healthcare system that understands the value and importance of accountability,” hospital president and CEO Jeff Lozon said. “During a time of increased demand for services, limited budgets and a more engaged public, Canadians across the country are looking to hospitals to take the lead in building a transparent healthcare system. By publicly reporting performance indicators, patients will be better equipped to not only understand how we measure up, but what quality care they can expect from their tax dollars.”

From patient satisfaction to wait times for diagnostic tests, surgeries, procedures, and infection control rates for Methicillin-resistant Staphylococcus aureus (MRSA), Vancomycin-resistant Enterococcus (VRE) and Clostridium difficile (C. Difficile), the hospital also provides information on physician and staff commitment, and financial information.

The hospital will also report findings of a new indicator of patient safety known as the Hospital Standardized Mortality Ratio (HSMR) – a new tool that compares the hospital’s mortality rate with the overall Canadian average. “St. Michael’s Hospital has long supported the belief that sharing this type of information is vital to strengthen our healthcare system,” chief nursing officer and executive vice-president of programs Ella Ferris said.

“Performance indicators, like these, are one of many tools hospitals can use to measure how well we do our job and learn how well we serve our patients. Identifying our strengths and areas for improvement not only helps guide decision making, but ultimately helps to improve the health and health outcomes of all Canadians.”

St. Michael’s Hospital is a large and vibrant Catholic teaching and research hospital in the heart of Toronto. Fully affiliated with the University of Toronto, St. Michael’s Hospital leads with innovation, and serves with compassion. Renowned for providing exceptional patient care, St. Michael’s Hospital is a regional trauma centre and downtown Toronto’s designated trauma centre for adults.