DI dept. at North York General
TORONTO – North York General
Hospital will implement Dictaphone’s voice-recognition (VR) dictation
and transcription system to speed up report turnaround time in its
radiology department, thereby improving service to referring physicians
and their patients.
Nineteen radiologists at two hospital sites will be trained to use the
solution, which involves a change-over from a tape-based system to
digital technology. A go-live is planned for January 2008.
“Currently, while using a manual system over two sites, our turnaround
times vary. Given the manual system and all the variables, the
turnaround can be from two days to seven days. With [Dictaphone’s]
Powerscribe, we are anticipating our turnaround time will be same day or
next day,” said Cindy Draycott, Director, Medical Imaging and Cardio
Respiratory at NYGH.
The Dictaphone solution was chosen based on functionality and the
company’s experience in this area. “The level of experience Dictaphone
has with these types of implementation was a key aspect, as well as
having the tightest, most functional integration to the GE PACS
workstation application,” she said. “The ability to have preliminary
reports available to MDs, the link to stat DX, the capability to have
standard report templates, and both voice and manual editing abilities,”
were key features of the solution.
Workflow for radiologists will be substantially different, due to the
move away from an analog, tape-based system. The integration to the PACS
application is expected to provide a faster, smoother workflow that
should make things easier for the radiologists.
As with any new technology, time will be required at the outset for the
users to become accustomed to a new way of doing things. For example,
the system will need to be trained to recognize each radiologist’s
voice, and there will be a learning curve for radiologists to change the
way they dictate to maximize voice recognition accuracy.
A multidisciplinary team was involved in the planning and acquisition of
voice recognition technology at NYGH. In addition to Ms. Draycott, the
medical imaging part of the team heading the acquisition of a new VR
dictation/transcription system included David Macdonald, Manager,
Capital Equipment and Technology, and Dr. Elizabeth LaMere, Chief of
Medical Imaging and Medical Director.