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Continuing care

Community health provider acquires mobile technology

TORONTO – Closing the Gap Healthcare Group, an Ontario-based community healthcare services provider, will implement the Telus Community Care Management Solution (CCMS), an electronic health record and management system that makes patient data available to care providers, wherever their jobs take them.

Healthcare providers can use a mobile device, such as a laptop or Personal Digital Assistant (PDA), at the point of care to view and update patient records, access test results and instantly share information with other service providers. With secure, 24/7 access to the system, mobile care-givers can reduce their administrative workloads and quickly and accurately generate reports while on the go.

“Closing the Gap Healthcare Group is committed to building and supporting a high-quality, publicly funded healthcare system that is sustainable for Canadians, both now and in the future,” said Connie Clerici, president and CEO. “As part of our efforts to achieve this, we are pioneering the use of a new Community Care Management Solution that will assist us to optimize patient-care time, increase patient safety through one-time recording of clinical notes at the point-of-care, and improve patient outcomes by facilitating sharing of healthcare information across the continuum of care.”

Telus has an exclusive partnership agreement with Healthphone, a New Zealand-based software company, to implement and host their software solutions in Canada. CCMS is powered by Healthphone, Microsoft’s global lead solution partner for long-term condition management. It is designed specifically for any healthcare organization whose workforce is highly mobile.

“Using the power of mobile technology, remote healthcare workers can now receive real-time information at their fingertips, improving the way care is delivered,” explained Barry Rivelis, Telus vice-president for healthcare. “By partnering with Healthphone and Microsoft, we are bringing together world-class partners with a tested solution to truly revolutionize the way information is delivered in the home and community-care market in Canada.”

Through this agreement, Telus will implement the CCMS solution, host and manage the application, provide network connectivity and security support, provide 24x7 customer service and required hardware such as PDAs and mobile phones, as well as all infrastructure and servers. The CCMS application is delivered as a fully hosted and managed service using the Microsoft Office platform.

“Telus is one of the world’s leading telecommunications providers, and will be an essential partner for Healthphone to make in-roads into the Canadian market,” said Matt Hector-Taylor, president and Chief Strategy Officer for Healthphone. “Our software is smart and flexible, and because it’s mobile-based, it fits well with Telus’ mobile capabilities and longer-term mobile strategies.”

About Closing the Gap
Closing the Gap Healthcare Group is an award-winning Canadian business that provides community-based rehabilitation therapy, nursing, and personal support services of an exceptionally high quality. Its 600 staff members provide services in homes, schools, long-term care homes, hospitals, and clinics. With regulated healthcare professionals employed in a “hands-on” way at every level of the operation, administration, and governance of our organization, the organization ensures a continual focus on quality and excellence in meeting the needs, and promoting the independence and dignity, of clients. Additional information can be found at

About Healthphone
Healthphone develops health industry solutions that use everyday Microsoft technology to empower people with relevant health information when and wherever it is needed. Healthphone is Microsoft’s Global Lead Solution Partner for long term condition management, with a presence in Australia, Canada, Singapore, the United States and New Zealand. For more information please visit

About Telus
Telus is a leading national telecommunications company in Canada, with $8.8 billion of annual revenue and 10.8 million customer connections, including 5.1 million wireless subscribers, 4.5 million wireline network access lines and 1.1 million Internet subscribers. Telus provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. For more information about Telus, please visit