Chyma tool adopted by a leading
TORONTO – Emergency physicians at St Michael’s
Hospital in Toronto, which is affiliated with the University of Toronto,
have opted to deploy a scheduling and communications solution from Chyma
Chyma’s web-based portal is said to improve the ability to locate
doctors on-call. This feature also provides the communications
infrastructure necessary for better pandemic preparedness.
In the fast-paced healthcare environment, communication is vitally
important. Missed shifts or double-bookings increase stress loads on
doctors who are already working hard to efficiently handle an aging
population with growing health concerns. Improved efficiency in
administration means physicians are able to spend more time directly
with patients, and cut wait times.
Across Canada, over 13,000 doctors in clinics and hospitals are already
up and running and familiar with Chyma’s intuitive browser functions.
When an emergency strikes, personnel can be located without delay.
Emergencies are not the time to wonder how to locate more personnel –
systems need to be in place well in advance.
According to the company, Chyma’s shift management and scheduler handles
every aspect of communications, from shift management and shift trading,
to messaging, managing contact databases, scheduling events, document
storage, and participation in discussion forums. There is a module to
store video and audio files or any type of interactive media. Chyma has
also developed a friendly shift trade feature that will send messages to
a BlackBerry or Pocket PC. Shift trade messages will soon be available
on cell phones.
Since Chyma is an on-line portal, scheduling and communications are not
restricted to one administrator’s desk – who faces the daunting task of
updating paper trails from changing shift schedules. On-line” means
schedules can be easily accessed any where at any time. Improving access
to doctors, who may travel to cover shifts at several facilities, helps
prevent lost time in seeing patients and helps ensure emergency
personnel are available when you need them.
In a city-wide strategy, Sault Ste Marie Hospital (SSMH) became a model
for state-of-the-art healthcare by developing a comprehensive
communications plan for staff and administration around the Chyma
portal. Beta-testing the latest electronic technologies has enabled SSMH
to digitize libraries, policies, procedures, phonebooks, physician
on-call schedules, job postings, a CEO suggestion hotline, newsletters,
volunteer logs, calendars of meetings and events, and provide audit
trails to ensure accountability.
The Sault area has very few primary care physicians, placing a heavy
demand on hospital services. Julian Piwowarski, SSMH’s Manager of
Information and Communications Technology (ICT), explains that common
resource utilization has enabled physicians to keep abreast of their own
schedules and the latest forms and policies, all of which are accessible
from anywhere through their own intranet. Nearly 2,000 users share a
comprehensive one-stop platform, including the police and coroner’s
office, who asked to be included to improve their own accessibility.
SSMH’s primary crisis was their need to improve on-call schedules by
reducing the constant faxes and calls to locate a doctor. “We can find
any staff member easily now with one centralized electronic telephone
directory,” says Piwowarski. “Before we had 500 telephone books
everywhere, and none were up-to-date. Handwritten changes were updated
annually, but were out-dated again before printing.”
Piwowarski explains how policies and procedures were as outdated as
phone books. Physicians wanting the latest medical journal, reference
manuals, or help desk, no longer run to the library – they now have a
comprehensive electronic library. Pharmacy compendiums are also
“Chyma is growing beyond our wildest expectations,” says Piwowarski.
“This software brought us forward in time, and we were happy to play a
role in Chyma’s development.”
Chyma Systems is an on-line, real-time portal developed by Sudbury
physician Dennis Reich. Chyma (pronounced “K-eye-ma”) is owned by
Montreal-based IsaiX Technologies, which focuses on communications,
marketing, and training in the life-sciences and financial sectors.