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Human resources

TELUS signs outsourcing deal with Hamilton Health Sciences

TELUS has signed a 15-year outsourcing agreement with Hamilton Health Sciences Corp. to manage and deliver the information technology (IT) components of its human resource services.

Valued at $137 million, the agreement will see TELUS implement a technology upgrade to Hamilton Health Sciences’ HR management system, as well as assume the day-to-day management and delivery of its HR services, including payroll, recruitment, compensation, occupational health and safety and benefits.

As part of the deal, 73 Hamilton Health Sciences employees will join TELUS.

Employee relations, labour relations consulting and advisory staff, along with strategic HR leadership staff will remain as employees of Hamilton Health Sciences.

The agreement will also see the establishment of a new TELUS Centre of Excellence in Ontario, enabling TELUS in cooperation with Hamilton Health Sciences to develop, test and evaluate innovative HR system solutions that will be marketed to other health sector and broader public sector clients.

Murray Martin (pictured at left), president and CEO of Hamilton Health Sciences, said, “This innovative partnership allows us to keep our focus on our core business, providing excellent patient and family-centred healthcare. Moving these HR services to TELUS, which has as one of its core businesses the delivery of world-class HR services, will help us to be fiscally responsible while at the same time realize improvements through leading-edge HR technology and best practices.”

“TELUS leads the industry in using IP technology to provide innovative business solutions that ensure reliability, responsiveness and privacy in the delivery of healthcare services to Canadians,” said Joe Natale, president of TELUS Business Solutions. “With this new partnership, TELUS leverages its technology and HR expertise to deliver a unique solution that meets the growing demand of companies looking to outsource this aspect of their business to an external provider.”

Stephen Bayliffe, president of TELUS Sourcing Solutions, said, “Our team of HR experts will work with Hamilton Health Sciences, utilizing our in-depth HR experience and technology expertise to transform our partner’s HR environment and help them address the ever-increasing challenges in today’s healthcare sector. We welcome the 73 new staff members to TELUS. These employees bring valuable experience and skills that strengthen our team.”

Formed in September 2003, TELUS Sourcing Solutions is a division of TELUS that delivers world-class human resource and occupational health and safety solutions to healthcare and other public sector organizations across Canada.

About Hamilton Health Sciences
Hamilton Health Sciences is a family of five unique hospitals and a cancer centre, serving more than 2.3 million residents of Hamilton and central south Ontario. Hamilton Health Sciences, the largest and most comprehensive hospital in Ontario, is the regional centre for trauma, cardiac, stroke, neurosurgery, pediatrics, digestive diseases, high-risk obstetrics, cancer and rehabilitation services. With a staff of more than 10,000, the hospital is the largest employer in Hamilton, Ontario. As an academic teaching hospital with more than 1,000 beds and an affiliation with McMaster University and Mohawk College, Hamilton Health Sciences is committed to providing exemplary healthcare for the people and communities served and advancing excellence in education and health research.

TELUS is the largest telecommunications company in Western Canada and the second largest in the country, with $8.0 billion of annual revenue, 4.7 million network access lines and 4.3 million wireless customers. The company provides a full range of telecommunications products and services including data, voice and wireless services across Canada, utilizing next generation Internet-based technologies. For more information about TELUS, please visit