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Dictation & transcription

St. Joe’s Hamilton selects Dictaphone for applications

HAMILTON, Ont. – St. Joseph’s Healthcare Hamilton, one of Canada’s premier academic health science centres, will use Dictaphone dictation, transcription and speech recognition technologies to improve the turnaround time and quality of its clinical documentation. The extensive implementation, which will affect the documentation process of nearly 500 physicians, will address a growing problem in healthcare: how to keep up with escalating medical documentation volumes.

According to Marnie Fletcher, director of health information management at St. Joseph’s Healthcare, Dictaphone’s technology will help the organization meet its published goals for report turnaround. “Even though we were throwing an enormous amount of resources at the problem and outsourcing as much as possible, we just couldn’t keep up with the demand. It’s critical that care procedures and diagnostic results are documented and shared with the care team as quickly as possible. Not only will Dictaphone’s technology allow us to meet our turnaround goals, it will also improve the quality of our documentation.”

St. Joseph’s Healthcare will use Dictaphone’s Enterprise Workstation), PowerScribe, EXSpeech and Enterprise Express applications. Physicians will be able to dictate their medical notes from anywhere, and speech recognition technology will turn those notes into electronic documentation, allowing transcriptionists to shift their emphasis from document generation to document quality. All Dictaphone applications will integrate with the organization’s hospital information system to facilitate timely information sharing.

“A key component in the success of these technologies is making sure that everyone involved in their use is comfortable with the choices made and the changes that will occur,” Fletcher explained. “During our evaluation process, we involved a large multidisciplinary team. The software applications from the last two vendors were neck and neck until we assessed their usability by physicians and transcriptionists, where Dictaphone was the clear winner. Its voice recognition quality was superior.”

Two St. Joseph’s Healthcare sites (a total of 200 seats) will be speech recognition-enabled, employing both transcription-assisted and physician self-complete modes. In addition, 28 radiologists will have dedicated workstations, integrated with a picture archiving and communication system (PACS), where they can move from dictation to final report without the costly and time-consuming intervention of transcriptionists.

St. Joseph’s Healthcare provides integrated clinical services across three major sites: St. Joseph’s Hospital, the Centre for Ambulatory Services and the Centre for Mountain Health Services.

As a teaching hospital affiliated with McMaster University, St. Joseph’s Healthcare educates and trains hundreds of healthcare professionals every year, and the organization is also home to world-renowned research facilities in the Firestone Institute for Respiratory Health, the Centre for the Evaluation of Medicines and the new Brain-Body Institute.

About Dictaphone Healthcare Solutions Group
Dictaphone is the world’s largest supplier of dictation, transcription and speech recognition systems and services that simplify and enhance the production and management of paperless electronic patient information. Through the integration of speech recognition and natural language processing within existing health information management workflow, Dictaphone systems are helping healthcare organizations save money and improve patient care by increasing thespeed, accuracy and usability of their medical documentation. For more information, please visit www.dictaphone.com or call 1-888-350-4836.

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