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BC’s PHSA implements SharePoint solution

VANCOUVER -- Microsoft Canada Co. announced that the Provincial Health Services Authority (PHSA) in British Columbia has selected the Microsoft Office System, including SharePoint, to help the organization integrate information and knowledge sharing in a collaborative environment across its provincial agencies and specialized health services.

With over 20 agencies and services running different network infrastructures, communications vehicles, desktop systems and shared drive structures, the PHSA identified Windows SharePoint technologies as the best way to enable collaboration across the entire organization.

“Beyond sharing static information, we wanted to provide staff with the ability to collaborate with their peers and between agencies. The integration between Windows SharePoint technologies and the other Microsoft Office System applications was the reason we chose this Microsoft solution,” said Don Henkelman (pictured at left), chief information officer, PHSA. “It provides us with a flexible, adaptable and customizable way to access and present information and then share it in real-time with our stakeholders

“When PHSA was formed, it consolidated services, such as human resources, payroll, finance, communications, and IT or information management allowing us to redirect resources into protecting patient care. One of our challenges was to enable each agency to access these PHSA corporate services,” said Ellen Chesney, chief communication officer, PHSA. “As part of our web strategy, we wanted to create a single place for staff, partners and patients to interact with the PHSA and access services, information and people. SharePoint technologies are a solution that enables us to customize the way we support sharing information and knowledge amongst staff and partners.”

Working with SoftLanding Network Solutions Inc., a business and systems integration services consulting company, PHSA upgraded its desktops to Office 2003 and Windows XP, and its servers to the Windows Server System. It then implemented Windows SharePoint technologies to provide an intranet where staff can access relevant information, including human resources (HR), supply chain and finance data and to create collaborative work sites for small groups to share documents, hold online discussions and communicate as a team.

When the PHSA was created, there was duplication of administrative departments, such as HR and Finance, across the organization. With Windows SharePoint Portal Server, the policies, practices, standards and procedures of eight different agencies were streamlined into one, allowing all staff to use the same forms, adhere to the same policies and follow the same procedures.

“With the Microsoft Office System, Canadian organizations are able to consolidate information and streamline business process to help cut down on duplication of work, errors and barriers to collaboration,” said Mike Bulmer, product manger, Microsoft Office System, Microsoft Canada. “The PHSA is an example of an organization that has taken advantage of the integrated innovation the Microsoft portfolio offers and has used it to significantly make an impact on the way its business functions and its employees communicate and collaborate.”