Wireless solution eases workload in home care
VANCOUVER – Community Home Support Services Association is one of British Columbia’s largest freestanding non-profit providers of in-home healthcare services to the elderly and individuals with physical and/or developmental disabilities. The services maintain vulnerable people in their homes or home-like environments in the community and provide a more meaningful and cost-effective solution than institutionalization.
The mission of CHSSA is to provide a range of in-home health support services which promote independent living through client-centered practices that reflect sensitivity, innovation and flexibility.
CHSSA has been using CellTrak solutions to assist in the delivery of care since 2009. Ms. Isabel Sum, Director for Home Support Operations at CHSSA comments on the solution below.
Today, CHSSA is one of B.C.’s largest freestanding non-profit providers of in-home healthcare services to the elderly and individuals with physical and/or developmental disabilities. CHSSA employs over 600 community health workers who provide service in over 40 languages to approximately 2,200 clients in Vancouver and Burnaby.
Our clients want a range of in-home health support services which promote independent living through client-centered practices that reflect sensitivity, innovation and flexibility. They want continuity of quality care from certified and well-trained Community Health Workers (CHWs). Typical services include personal assistance with daily activities such as bathing, dressing, toileting, grooming, assistance with medications and mobilization.
In the last few years, there has been a focus on technological advances in homecare and we wanted to take advantage of the capabilities they can offer to facilitate our operational needs.
Through our scheduling software provider Procura, we were introduced to CellTrak. In 2008, we started to explore how CellTrak could enhance our operational workflow and found that CellTrak had the best product on the market for our needs. We were then able to work together with CellTrak to put together a package that met our operational and budget requirements. CellTrak allowed us to have a competitive edge during a recent tender process.
CHSSA provides a variety of healthcare services during in-home client visits by our CHWs. We used to schedule these visits and communicate them to the CHWs by voicemail. The CHWs would keep their own paper records. Bi-monthly, these paper records would be collected and matched and recorded into the payroll and support systems. This was time-consuming and inefficient for both administrative and field staff and left room for communication breakdowns and more importantly, missed appointments.
We found that CellTrak running on mobile devices on a wireless network was an efficient, secure, easy-to-use, point-of-care mobile data solution that replaces most of our paper and manual processes. The results for CHSSA are better communication, faster processing times, reduced paperwork, improved data accuracy, increased compliance and delivery of better client care.
Our administrative staff input visit and care plan information and update any changes in our scheduling software, which sends this information to CellTrak, which in turn transmits it to the CHWs’ mobile devices.
Our CHWs now have all their daily information delivered in real-time to their mobile devices. When each visit is completed, the CHWs update the visit and input their transportation information. This information is transmitted via CellTrak back to the administrative staff, which allows them to keep up-to-date information on every client visit.
Once we made the decision to purchase CellTrak, we put together an implementation team to ensure that all aspects of the project were addressed. The key to a smooth rollout is to eliminate as many of the unpredictable factors as you can with planning.
Learning from other companies which had already implemented CellTrak was important to having a successful rollout. CellTrak also worked closely with us through weekly meetings and onsite visits, providing suggestions and training sessions.
As the population ages, there will be increasing pressure on the publicly funded healthcare system to fund home healthcare services. The core services that home healthcare provides are assistance with daily activities such as bathing, dressing, toileting and grooming, as well as certain types of clinical assistance. These home healthcare services allow people to return home sooner from hospital or remain in their homes for as long as possible and provide more meaningful and cost-effective solutions than institutionalization.
We are always looking for ways to be more efficient and effective with our resources. CellTrak has listened to our needs and suggestions and have worked with us to develop solutions and enhancements for the specific needs of our organization. We fully expect this cooperative relationship to continue.
Founded in 2006, CellTrak Technologies, Inc. is a leading provider of integrated mobile solutions for the home healthcare, hospice, and private duty markets. Its patent pending software-as-a-service solutions run on GPS-enabled mobile devices including Android, BlackBerry, Brew, J2ME and Windows Mobile via a homecare technology platform. This platform enables users to automate workflow, improve compliance and reduce costs. Data is transmitted wirelessly to an internet site making the data available real time and secure instantaneous integration is provided to over 20 leading back-office clinical, billing and payroll systems and the payer networks. Homecare aides, clinicians and nurses deliver millions of successful visits via CellTrak every month. For more information visit www.celltrak.com
Posted April 7, 2011