Telus acquires Courtyard, launches new consulting service
By Dave Wattling
you know Telus Health Solutions has created a new organization:
Transformation Services. But you probably donít know why. Let us
The consultants in Transformation Services will offer independent
consulting and services to health authorities, governments, large
integrated providers and clinicians across Canada and the U.S. The
teamís expert and focused advice enables the healthcare systemís
transformation agenda through such services as strategic planning,
project management, change management, clinician engagement, data
analytics, and evaluation.
The Transformation Services team, led by myself and Michael Guerriere,
includes doctors, pharmacists, technologists, industrial engineers,
hospital management and other experts from the former Courtyard Group
whose ultimate objective is improving healthcare for patients across
With a sole focus on healthcare, the team directs its energies to very
specific domains in which they can make a difference. Areas such as drug
information systems and ePrescribing, data integration and analytics for
clinical and system improvement, eReferral and capacity optimization,
and clinical informatics.
One early success occurred when the team devised a chronic disease
registry for the largest municipally operated integrated healthcare
delivery system in the United States. Having recently implemented the
data warehouse, the team looked for a way to demonstrate clinical value.
That manifested itself in a registry that pulled data together from
multiple sources on patients with chronic illness. By presenting a
disease-specific view of patient data, clinicians were better able to
manage chronic diseases.
Following this, the team developed chronic disease strategies for two
Canadian provinces, focused on diabetes. The teamís ability to analyze
the situation, provide an effective strategy, help negotiate funding and
manage the implementation produced savings for the governments. Thanks
to the initiative of our clinicians, they helped three different
jurisdictions better manage their diabetic populations. In turn the
consulting team was able to see clearly how they were truly making a
difference to the lives of North Americans.
The addition of the new team to THFS is mutually beneficial. Pure
consulting firms have limitations to the service they can provide. As an
integral part of Telus Health Solutions, the Transformation Services
team is able to provide an end-to-end service to clients Ė one that
includes the change management and clinician engagement necessary for
healthcare organizations to realize full value from their investments.
For more information about how TELUS Health Transformation Services
can help you accelerate and achieve your transformation goals contact:
Posted March 10, 2011