Halton adopts device management
OAKVILLE, Ont. – Halton Healthcare,
a three-hospital organization in southern Ontario, is implementing
Avaya’s Mobile Device Checkout 3.0 system after a successful pilot in
2010. The solution provides an easy-to-use method of managing the
growing numbers of mobile devices – such as cell phones and smartphones
– in hospitals.
When starting a shift, a clinician will scan the barcode on a device and
the barcode on his or her ID badge. That assigns the clinician’s
extension number to the phone.
In this way, extension numbers are associated with the clinicians,
instead of being attached to particular devices.
This means a nurse can pick up a different phone each day from a pool
and still have the same extension number, which simplifies the task of
calling him or her from day to day.
And if a phone is contaminated or damaged during a shift, and the nurse
must switch devices, he or she again scans the bar code of the new phone
and maintains the same extension number.
As a result, the system makes it easier to maintain lists and databases
of nurses and physicians. It also renders it easier to locate them when
needed, as they always have the same extension number, no matter the
device they are using.
“The duty nurse no longer spends hours tracking phone extensions, she
can spend her time doing patient care,” said Sanjeev Gupta, general
manager of Avaya’s Healthcare Solutions Group.
Clinicians with their own phones can also use them in the system,
provided their devices have capabilities to connect to a wireless local
Halton Healthcare deployed Avaya Mobile Device Checkout to address the
communications challenges facing their emergency department. Previously,
contacting a physician or nurse could be cumbersome, and in many cases
they would need to rely on hospital-wide overhead paging.
Avaya’s solutions enable Halton Healthcare’s staff to use their mobile
devices to directly and instantly reach a co-worker’s extension. In an
environment where seconds save lives, this decreases the time to reach
staff, and reduces the excess noise of hospital-wide overhead paging.
“Avaya Mobile Device Checkout is the best solution the department has
implemented in 20 years,” said Dr. Richard Casey of Halton Healthcare.
“We have our professionals getting connected in real-time, which is a
great advancement in our communications, as well as patient flow and
The system is capable of acting as a single sign-on solution, giving
users role-based access to a variety of clinical systems – without the
need to log-in and log-out. Once in, they can reach all types of
Moreover, the phone can receive alarms and alerts, as well as
notifications to provide patients with medications.
“There’s a critical need for this kind of enterprise-wide device
management,” said Gupta. “The current process that nurses and physicians
use to get into networks is inefficient. This solution will save them a
lot of time.”
Avaya formally launched the Mobile Device Checkout 3.0 solution this
week at the HIMSS conference in Orlando, Fla. The company also announced
several other systems, including:
• Avaya Patient Follow-up: This enables hospitals to use automated
outreach to call and follow up with patients after their discharge from
a hospital. It uses voice automation to ask customized questions based
on a patient’s medical records and their reason for hospitalization.
Designed to reduce the number of patients re-admitted, this solution
also reduces the dependency on using staff for repetitive follow-up
activities. The system can be tailored to acute conditions, and helps in
chronic disease management by ensuring patients follow proper care at
home. It will be available summer 2011.
• Avaya Patient Appointment Reminder, which drives outbound calls to
remind and confirm patients for pending appointments using speech
automation or prompts, and Avaya Patient Admit Coordinator, which uses
multi-modal communications to accelerate and coordinate hospital
admittance for patients recently treated in the emergency room.
“Healthcare professionals need to be instantly reachable and quick to
respond in order to deliver the most effective care,” said Gupta.
“Avaya’s solutions help speed up hospital clinical processes, and remove
the barriers that can frustrate healthcare professionals. Our solutions
– and the tools we are introducing today – are designed to drive
streamlined communications within an industry where every second
Posted February 24, 2011