Government & policy
IBM to provide desktop services in BC
VICTORIA – British Columbia’s six
health authorities will all receive desktop management services that
include workstation support and a 24/7 service desk from IBM Canada
under an agreement signed by the province and Health Shared Services BC.
The agreement builds on a number of contracts managed by Health Shared
Services BC (HSSBC) to improve and streamline support services in the
British Columbia health system, while ensuring front-line healthcare
Since the provincial government already receives desktop management
services through a contract with IBM, HSSBC was able to leverage the
agreement to meet health authority needs, including 24/7 service,
enhanced desk-side support, and a workstation technology refresh
Combining health authority requirements with those already covered by
the existing government deal is expected to create better value for the
overall health system. Benefits include standardized, sustainable
processes and technology for improved access and rollout of clinical
applications and business systems.
The contract results in significant savings for British Columbia. By
extending the initial 10-year, $300-million agreement with IBM, the
province is now on track to deliver savings in the range of $100 million
over the life of the contract, extended to March 31, 2017.
All impacted health authority technology services staff – approximately
250 people – will be provided with an offer of employment by ISM Canada
(a subsidiary of IBM Canada) in a comparable position. Staff members who
decline an offer of employment will still have access to the provisions
within their collective agreement or the terms and conditions for
About 40 employees will remain with the HSSBC technology team to support
and manage the contract. IBM will begin providing services to the health
authorities on April 2, 2011.
Posted February 10, 2011