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Solution links mental health providers and hospitals

TORONTO – xwave, a division of Bell Aliant, worked closely with Community Care Information Management (CCIM) to deliver a solution which assists mental health care providers in sharing client information. The Integrated Assessment Record (IAR) is an application which enables hospitals and community care agencies to share assessment information as clients move between community- and hospital-based service providers.

Among other initiatives, the IAR is providing the repository for the recently announced Doorways pilot project. As a LHIN-driven initiative, the pilot allows hospitals and community-based organizations to streamline and integrate their assessment and care planning processes to help mental health clients access the services they need in a quicker, more integrated fashion.

“The fact that data for people with mental health issues is kept in silos makes it difficult to access,” said Nadeem Ahmed, Managing Director, Healthcare, xwave. “The IAR will provide one single view of comprehensive patient information, regardless of where in the province the patients are located. We are proud to be delivering this solution – one of many we’re implementing to help address the need for more efficient, patient-centric care.”

“Initiatives like IAR are an example of how experienced healthcare IT providers like xwave are making a real contribution to improving access to mental health community care and strengthening the ability of providers to deliver more integrated care to Ontarians,” said Andrea Tait, Lead, Strategic Products and Relationships, CCIM. There are currently more than 750 registered clinical users and 21 assessment systems integrated to the IAR.

With the Integrated Assessment Record, healthcare providers can work with mental health clients to quickly and securely view their assessment history, regardless of where they receive care. Currently, a patient needing care at a new facility might be asked to provide a medical history, but be unable to do so because of cognitive difficulties stemming from a brain injury, depression or medication. Typically, to determine appropriate care, intake workers would then request records from other healthcare providers which can lead to considerable delays. With the IAR, the person’s assessment history is immediately accessible, and the necessary care can be administered in a more timely fashion.

Benefits to healthcare providers include reducing redundant workload and improving patient care by providing high quality, reliable information quickly. Providers sharing assessments across community and hospital-based mental health programs will be able to work together with their clients to enhance support for people living in the community and better transition in and out of hospitals when needed.

Currently a division of Bell Aliant, xwave will become part of the national Bell Business Markets organization in an acquisition transaction that is expected to close on January 1, 2011. This IAR initiative is just one example of the type of community care access projects now underway in support of Bell’s recently-launched $50 million national charitable program aimed at mental health.

Community Care Information Management (CCIM) was established by senior leadership from the Community Care sector, and in collaboration with the Ministry of Health and Long-term Care and Local Health Integration Networks (LHINs), to equip health care providers with common assessment tools to manage and measure improvement in client outcomes over time and to provide business systems standards, processes and tools to collect financial and statistical data for evidence based planning purposes.

About xwave
xwave, a division of Bell Aliant, is an Information Technology company that provides clients with Advanced Technology Solutions and IT Professional Services, including leading eHealth solutions. Through highly-skilled IT professionals, xwave plans, designs, builds, and delivers technology solutions that meet clients’ business needs. xwave employs over 700 people in offices in St. John’s, Halifax, Moncton, Saint John, Fredericton, Summerside, Montreal, Ottawa, and Toronto. More information can be found at xwave is part of Bell Aliant (TSX: BA.UN), one of North America’s largest regional communications providers. Through its operating entities, Bell Aliant serves customers in six Canadian provinces with innovative information, communication and technology services including voice, data, Internet, video and value-added business solutions. More information can be found at

Posted December 2, 2010