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Emergency technology

Kiosk improves patient flow in ERs

MISSISSAUGA, Ont. – NCR Corporation and PharmaTrust have joined forces with Stayhealthy Inc., to produce a self-service kiosk solution that speeds up the triage and treatment of patients at Canadian hospital emergency departments and rural healthcare facilities.

Targeted to non-critical ED patients who often wait two hours or more to be seen by a healthcare professional, the automated three-step Triage and Treatment solution completes registration and assessment, measures vital signs and dispenses medication based upon telemedicine control by a physician and pharmacist.

“Self-service technology has been proven to reduce wait times at some hospitals in the U.S. by up to 75% in an emergency room setting,” said Luc Villeneuve, president, NCR Canada. “Moving patients through the emergency department and out of the hospital environment allows them to recover in the comfort of their home, while freeing up time for medical staff to focus their attention on patients who are high risk and need immediate care.

“Collaborating with channel partners like PharmaTrust and Stayhealthy is helping NCR grow our healthcare presence in Canada to deliver self-service solutions that enhance the patient experience.”

Patients will begin by registering at the NCR MediKiosk with a swipe of their health card. The touchscreen guides them through a self-assessment where they register, describe their symptoms and outline the reasons for their visit.

Vital signs are then captured at an interactive Stayhealthy Kiosk. The third step allows patients to speak with a doctor via video conferencing for diagnosis. If medication is prescribed, it will be dispensed by a licensed pharmacist at the PharmaTrust MedCentre kiosk.

“Nearly half of ED patients experience long wait times because they are classified as ‘low-risk,’ meaning they are treated during their visit and sent home after waiting an average of two hours,” said Don Waugh, co-founder and CEO, PharmaTrust. “Governments are trying to help reduce these unnecessary wait times to improve the patient experience by incenting healthcare providers to employ new technology solutions to streamline the process.”

Adds Brian Baum, president, Stayhealthy: “Working with NCR Canada and PharmaTrust is a powerful demonstration of Stayhealthy’s role in the future of healthcare. The Stayhealthy Health Center Kiosk, developed and validated through extensive research, measures things like blood pressure, temperature, respiration and body composition, then integrates seamlessly, to deliver the biometric information triage specialists need to evaluate the patient.”

The solution is scheduled to be validated by the Centre for Global eHealth Innovation at the University Health Network (UHN) by a team led by Dr. Joseph Cafazzo, Centre Lead and Director of Medical Device Informatics and Healthcare Human Factors.

About NCR Corporation
NCR Corporation is a global technology company; its assisted and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR ( is headquartered in Duluth, Georgia.

About PharmaTrust
PharmaTrust is the developer of the PharmaTrust MedCentre, an integrated dispensing and medication management system. The system is designed for applications in hospitals, pharmacies, medical clinics and other locations. PharmaTrust provides patients with an additional choice for convenient and safe access to prescription drugs and OTC medications. PharmaTrust ( is headquartered in Oakville, Ontario.

About Stayhealthy, Inc.
Stayhealthy, Inc., based in Monrovia, Calif., is a privately owned health solutions company committed to changing the way the world measures health and fitness. The Stayhealthy Total Body Composition Management System enables individuals to understand their health status, set goals for improvement, and monitor progress, as it provides comprehensive reporting at a population level for sponsors and health providers. More information is available at

Posted September 23, 2010