VCH selects Emendo for capacity
VANCOUVER – CapPlan,
a new planning tool developed by Emendo, is about to improve staff and
facility scheduling across six Vancouver Coastal Health (VCH) hospital
sites. The new tool will directly benefit patients by increasing their
access to an acute care bed.
CapPlan is widely used at hospitals in the United Kingdom, Australia and
New Zealand, and VCH is the first health region in Canada to implement
Emendo’s innovative hospital capacity-planning tool.
“We have been seeking an effective tool that has the ability to
accurately forecast inpatient demand and staffing requirements across
all wards at any time,” said Mark Chase, Executive Director, Decision
Support, VCH. “This new tool will allow us to track peak patient usage
and recognize recurring patterns. It will also help us manage occasional
events ranging from seasonal closures to H1N1 outbreaks.”
CapPlan integrates data from multiple sources to improve capacity
planning and operational performance in hospitals. Administrators and
nurses can easily see in real-time how many patients have been admitted,
how many beds are occupied, and the patient's predicted length of
With CapPlan, staff can also model different scenarios, taking into
account seasonal fluctuations in demand, and proactively plan leave
rosters, bed allocations and theatre schedules accordingly.
“Our implementation of CapPlan fully supports VCH’s workforce
optimization initiatives,” said Duncan Campbell (pictured), Chief
Financial Officer & VP Systems Development & Performance, VCH.
Emendo’s new regional contract with VCH will extend a successful pilot
project at Richmond Hospital that began in 2009. “We are delighted to
broaden our relationship with VCH and expect to see other hospitals
throughout the Province also buying CapPlan,” said Robin Abrey, Emendo’s
Canadian Business Development Director. “Hospitals in Canada share many
of the same operational challenges as our customers worldwide and health
authorities are increasingly seeking smarter, cost effective ways, to
meet rising patient demand with existing resources.”
VCH is responsible for the delivery of $2.9 billion in community,
hospital and residential care to more than one million people in
communities, including Richmond, Vancouver, the North Shore, Sunshine
Coast, Sea to Sky corridor, Powell River, Bella Bella and Bella Coola.
New Zealand-based Emendo develops CapPlan, a healthcare-specific
capacity planning tool which uses algorithms to match staff and physical
resources, including beds and theatres, with patient demand. Hospitals
in Australia, New Zealand, United Kingdom and Canada are using CapPlan
to forecast patient demand for a ward, whole hospital or region, for
periods of up to five years.
Emendo co-founder Nick Burns said the firm had won the Vancouver
contract, after a tender in which two “reputable North American” sellers
also competed. “Breaking into a new export market is always a challenge,
and Canada is no exception,” Burns said.
“Vancouver Coastal Health is ... an important reference site for us as
we focus our sales efforts in North America.”
Emendo employs about 45 staff and has just hired its first recruit to
try to break into the United States market. Burns said that would be a
challenge, but with President Barack Obama’s health reforms in full
swing, this was the time to try.
Posted August 26, 2010