Mainstream BI rated most highly by
OREM, Utah – Unlike most segments
of healthcare IT that are dominated by a handful of specialized
healthcare vendors, the enterprise business intelligence (BI) solutions
deployed at hospitals are more likely to come from general software
companies like SAP and IBM, according to a report from KLAS.
The latest KLAS report, Enterprise Business Intelligence: Does Shopping
Outside Healthcare Pay Off?, gathers the opinions of more than 180
healthcare provider executives to evaluate the market for enterprise BI
solutions, which combine financial and clinical data analytics to help
providers analyze trends and make strategic decisions.
According to the report, 10 of the top 13 most-considered solutions in
BI purchases come from mainstream vendors, widely eclipsing interest in
solutions from Cerner, Eclipsys, Epic, GE and Siemens.
Though enterprise BI adoption is still relatively rare in the healthcare
industry, Dimensional Insight, IBM, Information Builders and SAP all had
enough validated deployments to be ranked in the KLAS report.
In general, providers praised these vendors for delivering powerful and
flexible tools that offered a wide variety of data options; and their
clients generally represent the deepest adopters of business
intelligence. However, extensive flexibility often brings with it
“Providers have indicated that many of the industry-agnostic vendor
solutions are so highly configurable and complex that organizations
without a sizable IT department find the systems unwieldy and sometimes
beyond their capacity,” said Lorin Bird, KLAS research director and
author of the new report. “For instance, IBM clients who used
consultants to implement Cognos scored the solution roughly 10 points
higher than those who did it themselves.”
Among the core hospital vendors, the only company to be ranked in the
KLAS report was McKesson, with its Horizon Business Insight product.
Cerner has had some success extending its BI capabilities beyond
clinical analytics and into the financial realm, but its reach is still
The KLAS report also highlights the role providers expect BI to play in
demonstrating meaningful use. Healthcare providers need to show
‘meaningful use’ to qualify for IT funding under the Obama
administration’s stimulation package.
Sixty-nine percent of respondents believe BI solutions will play an
important or critical role in meaningful use. As one provider said, “BI
will play a critical role. Never before have we been so carefully
scrutinized, and the BI system helps us provide the information and
reports needed to be successful.”
Among the enterprise BI vendors ranked in the KLAS report, Dimensional
Insight was rated number one, with an overall KLAS performance score of
84.1 out of 100. Information Builders (80.1) and McKesson (77.6) were
second and third, respectively. Other vendors highlighted in the KLAS
report include Cerner, IBM, Lawson, Microsoft, Oracle, Precision.BI,
SAP, SAS and Siemens.
To learn more about the enterprise business intelligence market,
including the strengths and weaknesses of vendor BI solutions, the
report Enterprise Business Intelligence: Does Shopping Outside
Healthcare Pay Off? is available to healthcare providers online for a
significant discount off the standard retail price. To purchase the full
report, healthcare providers and vendors can visit
KLAS is a research firm specializing in monitoring and reporting the
performance of healthcare vendors. KLAS’ mission is to improve delivery,
by independently measuring vendor performance for the benefit of our
healthcare provider partners, consultants, investors and vendors.
Working together with executives from more than 4,500 hospitals and over
2,500 clinics, KLAS delivers timely reports, trends and statistics,
which provide a solid overview of vendor performance in the industry.
KLAS measures the performance of software, professional services and
medical equipment vendors. For more information, go to
or call 1-800-920-4109 to speak with a KLAS representative.
Posted May 6, 2010