New Brunswick eases access to
FREDERICTON – The
government of New Brunswick has launched an 811 Tele-Care service to
make it easier for residents to get non-urgent health information.
Residents of the province can now get toll-free access to the
information by dialing 811.
Since its inception in 1995, Tele-Care has provided healthcare
information and advice to almost two million callers in New Brunswick.
“This year marks the 15th anniversary of Tele-Care services in New
Brunswick, and we want to make sure that we build upon the success of
this important service by improving access through an easy-to-remember,
three-digit phone number,” said Health Minister Mary Schryer (pictured).
Tele-Care provides a range of health-related information, including
advice and assistance on how best to get healthcare services for
specific needs. Services are provided through trained registered nurses
and customer contact agents, depending on the type of information and
assistance being sought.
“This 24-hour, bilingual service improves access to primary healthcare
services, often outside regular office hours, by directing individuals
to the right care at the right place,” said Schryer. “The Department of
Health estimates that more than 15,000 emergency room visits are avoided
each and every year, thanks to the services and supports provided by the
trained and qualified team at Tele-Care.”
During the next several months, the Department of Health will promote
the use of the new 811 line through a variety of media, including the
Internet, print, and electronic advertising. The existing 1-800
Tele-Care line will remain active during this transition.
New Brunswick joins Nova Scotia, British Columbia, Quebec and the Yukon
as jurisdictions that have made the switch to 811 for non-urgent health
In fiscal 2007-08, more than 64,000 provincial residents used Tele-Care
to receive healthcare advice covering more than 87,000 different health
issues. This translates into roughly one in five households using
Tele-Care in a given year.
Posted April 8, 2010