box10.gif (1299 bytes)








KLAS ranks top IT and services firms

OREM, Utah – KLAS has released its annual rankings of the best-performing healthcare IT software and services vendors. The 2009 Top 20 Best in KLAS Awards: Software & Professional Services report includes performance ratings for nearly 900 software products and service offerings.

The top-rated companies in 34 key market categories – including electronic medical records (EMRs), cardiology systems and application hosting  – have earned the 2009 Best in KLAS distinction, signifying their leadership in meeting customer expectations.

Based on evaluations submitted by thousands of healthcare providers throughout the United States and Canada, KLAS rankings measure a vendor’s performance in areas like product quality, implementation, and service and support. A Best in KLAS award is reserved for the top-rated companies in a select group of the largest and most impactful market segments.

“For more than a decade, the Best in KLAS awards have recognized healthcare technology companies that set the standard for delivering the best experience to providers,” said KLAS President Adam Gale. “The Best in KLAS distinction honours more than just a good product or service. It represents a commitment to meeting customer expectations in every phase of the buying process – from the sales presentation to implementation to ongoing service and support.”

Following is a list of the 2009 Best in KLAS vendors for software:

Acute Care EMR
Epic EpicCare

Inpatient Homecare
McKesson Horizon Homecare

Ambulatory EMR (Over 100 Physicians)
Epic EpicCare Ambulatory

Siemens Novius Lab

Ambulatory EMR (26-100 Physicians)
eClinicalWorks EMR

GE Centricity PACS-IW

Ambulatory EMR (6-25 Physicians)
Greenway Medical PrimeSuite ChartPatient

Accounting and Patient Management
Epic Resolute Hospital Billing

Ambulatory EMR (2-5 Physicians)
Greenway Medical PrimeSuite Chart

Epic Willow

Digisonics DigiView

Practice Management (Over 100 Physicians)
Epic Resolute/Prelude/Cadence

Community HIS
McKesson Paragon

Practice Management (26-100 Physicians)
McKesson Horizon Practice Plus

Decision Support – Business
Eclipsys Sunrise EPSi Decision Support

Practice Management (6-25 Physicians)
Greenway Medical PrimeSuite Practice

Document Management and Imaging
MedPlus ChartMaxx

Practice Management (2-5 Physicians)

Emergency Department
Wellsoft EDIS

Epic Radiant

Enterprise Scheduling
Unibased Systems Architecture RMS

Speech Recognition
Nuance eScription

McKesson Pathways Fin./Materials/HR Mgr

Surgery Management
Unibased Systems Architecture ORMS

The 2009 Best in KLAS vendors for professional services are:

Application Hosting (CIS/ERP/HIS)

Outsourcing (Extensive)

Claims and Clearinghouse Services

Outsourced Transcription

Clinical Implementation Principal

Planning and Assessment
Impact Advisors

Clinical Implementation Supportive
Coastal Healthcare Consulting

Revenue Cycle Transformation
Deloitte Consulting

Financial ERP Implementation

Technical Services
Hayes Management

In addition to recognizing the Best in KLAS honorees, the 2009 Top 20 Best in KLAS Awards: Software & Professional Services report also highlights the highest-performing vendors across all the market segments in which they have rated products or services – a group known as the Top 20. In the 2009 report, Epic is the top-ranked software vendor, with an overall performance score of 86.85 out of 100, followed by 3M and Ingenix. The top-rated services firm is Hayes Management (89.5), followed by Ingenix and Deloitte.

About KLAS
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to

Posted Dec. 24, 2009