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Manitoba receives award for client registry project

WINNIPEG – Manitoba’s Provincial Client Registry (CR) project was awarded second place in the Project Management Institute (PMI) 2009 Project of the Year Awards in February. The awards are handed out annually and recognize Manitoba projects that demonstrate a high level of project-management principles.

The CR is a joint effort of Manitoba eHealth and Manitoba Health and Healthy Living, supported by a consortium of partners including Canada Health Infoway, SierraSystems, InfoMagnetics Technologies Corporation, and EDS (Electronic Data Systems).

CR stores and links demographic and selected personal information such as a client’s name, address, date of birth and medical record number to identify individuals across healthcare facilities. This initiative is the first health information system project to involve all 11 Manitoba regional health authorities and Cancer Care Manitoba.

“Many benefits have resulted with the implementation of Client Registry in Manitoba, including the adoption of registration best practices, introduction of tools to improve and continuously monitor data quality within and across organizations, facilitating processes for early assignment of newborn Personal Health Identification Numbers (PHINs), improving collaboration and co-operation within health information professionals across the province, and building the foundation for the Electronic Health Record,” says Diane French, Manager of Registry Integrity Unit, Manitoba eHealth.

With the CR in place, there has been a significant reduction of repeated information with approximately 80,000 duplicate charts having been merged. Identification from the CR will support the ability to link health records from various locations and sources without a patient having to provide personal information at each site in which they are treated.

“One of the keys to success is that we treated this as a truly provincial initiative, not as a series of separate implementations. We did not build a system that worked for one or two hospitals and then try and force fit the rest,” says Project Manager Gillian Brennan. “From the beginning we met with the health information community from across the province and worked hard to understand their needs.”

“Our region now has access to client information from other regions. This is very helpful to our acute care and reception staff,” says Jim Hayes, CEO of North Eastman Regional Health Association. “We can register patients much more efficiently, which saves us time, while ensuring client information is up-to-date.”

“Client Registries enable co-ordinated management of patient health information, resulting in increased security and reduced administrative time and costs,” says Richard Alvarez, President and CEO, Canada Health Infoway. “Infoway is proud to recognize the achievement of Manitoba in successfully implementing its Provincial Client Registry – a core component of an Electronic Health Record for its residents.”

Canada Health Infoway is leading the development and implementation of electronic health projects across Canada. Infoway works with provinces and territories to invest in electronic health projects, which support safer, more efficient healthcare delivery. With CR in place, Manitoba’s healthcare system has a solid foundation for the future Electronic Health Record initiative.

For more information on Manitoba’s Provincial Client Registry, please visit