Ontario targets shorter Emergency Room times
TORONTO – In a
one-of-a-kind North American initiative, Ontario is setting clear
targets for reducing the total amount of time patients spend in
emergency rooms, and is publicly posting data about local ERs online.
The province is setting two targets:
• For patients with minor or uncomplicated conditions, which require
less time for diagnosis, treatment and observation: the latest data from
October shows that 90 percent of patients spent a maximum of 4.6 hours
in the ER; the target is 4 hours.
• For patients with complex conditions, which require more time for
diagnosis, treatment or hospital bed admission: the latest data from
October shows that 90 percent of patients spent a maximum of 13.5 hours
in the ER; the target is 8 hours.
Total time spent in the ER begins when a patient registers at the ER and
continues as the patient receives treatment. It ends when the patient is
discharged home or admitted to a hospital bed.
Ontario has a three-pronged strategy for reaching these targets:
• Providing Ontarians with appropriate alternatives to ER care;
providing more options where people can seek care such as local family
health teams and nurse practitioner clinics; and making it easier for
people to access information about walk-in clinics, after-hours clinics,
and urgent care centres through the new web site
• Increasing capacity and improving processes within the ER: programs
such as the Hospital Performance Fund give hospitals with high emergency
room volumes financial incentives to lower their times
• Speeding the flow of patients from the ER: ensuring that acute care
beds are available for those who need them ? this requires faster
discharge of patients occupying hospital beds that are better suited to
alternative levels of care such as long-term care or home care.
Ontarians can visit
www.ontariowaittimes.com to access information about their local ER
? data is current as of October 2008.
“Our government is creating an unprecedented level of transparency and
accountability in hospital emergency care with the public reporting of
time spent in the ER,” said Health and Long-Term Care Minister David
Caplan (pictured above). “We are committed to lowering ER times by
providing alternate options for patients, improving ER performance and
ensuring more hospital beds are available in a more timely fashion.”
“The collecting and reporting of this information will help us monitor
our progress in improving emergency room performance,” said Dr. Alan
Hudson, Provincial Executive Lead, Access to Services and Wait Times.
“Hospitals can now see how their ER is performing and use this
information to improve their emergency services.”
The time spent in ER data is being collected through the Emergency
Department Reporting System, which gathers information from 128 hospital
The majority of people who go to hospital ERs – up to 90 per cent – are
not admitted to a hospital bed.