UHN and Toronto CCAC share data
TORONTO – University Health Network
(UHN) and the Toronto Community Care Access Centre have launched a new
initiative to integrate their computer systems so that healthcare
workers can access important electronic patient information and
coordinate care in a more seamless, timely fashion.
To improve the coordination of its healthcare services, and in
acknowledgement of the changing landscape of electronic health
information, the organizations’ IT departments will collaborate to
establish a shared service to support the information needs of
patients/clients and the respective organizations.
“This initiative represents a shift from the traditional systems
approach, where institutions work in silos, to a model promoting
collaboration and integration,” said Matthew Anderson (pictured at left), Chief Information
Officer at University Health Network and recently appointed to the joint
CIO position at Toronto Community Care Access Centre.
“Once we build this technology bridge to integrate confidential
electronic patient records, it will mean healthcare professionals at
both organizations will have enhanced access to information, which will
help streamline patient referrals and allow physicians and clinicians
access to important clinical information about patients to enhance their
By streamlining the referral process, care coordinators at Toronto
Community Care Access Centre will be able to more quickly find important
information and streamline the referral process for patients being
discharged from hospital, freeing up access to important in-patient
hospital beds, ultimately aiding in alleviating wait times in areas such
as Emergency Rooms, and enhancing overall access.
“A key benefit for the Toronto Community Care Access Centre is that we
have access to so much more for the same dollar amount. By partnering
with UHN, we are significantly expanding the depth and breadth of our
information system, while freeing us up to spend more time, effort and
resources on our core business of providing healthcare services to the
community we serve,” said Camille Orridge, Executive Director of the
Toronto Community Care Access Centre.
The initiative also aligns with the Province’s priorities of enhancing
the efficiency and effectiveness of community-based care in Ontario as
outlined by Minister of Health and Long-Term Care George Smitherman.
Anderson says the initiative is also in keeping with the strategic
priorities of both UHN and the Toronto Community Care Access Centre. One
of the strategic directions of the Toronto Access Centre is to
demonstrate leadership in health system change and integration, enabled
by expanding partnerships and strengthening relations with key
stakeholders such as hospital and long-term care facilities.
A strategic initiative of UHN involves continuity of care through
information sharing with partner hospitals and community care
organizations, enabled by providing them with better access to
information about hospital services and pre-requisites for referrals.
“This is a perfect marriage that will create more seamless care for
patients,” said Anderson. “We’re working together to ensure better
communications among healthcare teams and to provide patients with more
coordinated, quality and timely care both in hospitals and in the
Among the benefits the Toronto Access Centre will realize from this
initiative is access to strategic information management expertise on a
real-time basis and access to additional resources in areas such as
project management, technology and Service Desk services.
In turn, the opportunity will enable UHN to facilitate the electronic
sharing of key referral information among community providers and
partner hospitals, providing patients requiring home care services with
a record of their care as they move across the continuum.
Both organizations have long recognized the value of their relationship
as partners in the provision of healthcare services to patients/clients
and their families within, and beyond the Toronto community.
The Toronto Community Care Access Center receives the largest number of
its clients from UHN, and the largest number of referrals out of UHN are
to the Toronto Access Centre.
University Health Network is a major landmark in Canada’s healthcare
system, and a teaching partner of the University of Toronto. Building on
the strengths and reputation of each of our three remarkable hospitals,
Toronto General Hospital, Toronto Western Hospital and Princess Margaret
Hospital, UHN brings together the innovation, talent and resources
needed to achieve global impact on the health care scene and provide
exemplary patient care.
The Toronto Community Care Access Centre provides health and social
support services to residents living within the geographic area of the
old City of Toronto. The community we serve is complex and challenging
in its ethnic/cultural diversity and great variations in economic
circumstances, ranging from great wealth to circumstances of poverty. We
are located in a dynamic urban centre with the largest number of
hospitals in the country and we are the largest referral site for
patients from Toronto hospitals, 2/3 of whom do not live in our area.