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St. Thomas Elgin General Hospital automates performance management

St. Thomas Elgin General Hospital (STEGH) announced that it has implemented pbviews, a performance management solution from Toronto-based Panorama Business Views, to automate its Balanced Scorecard Solution.

Serving the City of St. Thomas and the County of Elgin in southwestern Ontario, STEGH saw the need to ensure that its Performance Management initiative could address the concerns of a growing constituency and that all operations of the hospital performed accurately and efficiently.

By automating the Balanced Scorecard, STEGH aims to achieve three objectives. First, they will be able to streamline their current Performance Management initiative into a centralized system, allowing hospital management to use pbviews as a ‘Hospital Information System’.

Second, pbviews will empower their VPs, directors and managers with the information necessary to make informed decisions using only up-to-date data.

Third, automating their Balanced Scorecard will allow STEGH to reduce the number of reports and ad-hoc meetings they have, by allowing executives to view only the information they want to see with the use of Briefing Books, a feature specific to pbviews.

Malcolm Hopkins, VP Finance and Information Services at St. Thomas Elgin General Hospital, said: “The automation of our quality utilization and measurement indicators using pbviews is an important step in our vision to be the best community hospital in Ontario. In the complex world of healthcare, the pbviews software will help keep us focused on what’s important and enable us to drill down to the source of problems. It helps us to focus on clarity of definition so that we all speak the same language – problem-solving becomes so much easier when we are all looking at the same information.”

“St. Thomas Elgin General Hospital has distinguished itself as a Performance Management leader in hospitals in the province of Ontario”, said Mike Tipping, president and CEO, Panorama Business Views. “By automating their Balanced Scorecard, they have shown their commitment to patient care, quality service and an efficient operation. pbviews is proud to be a contributing part of this initiative.”

St. Thomas Elgin General Hospital is a 166-bed facility, providing comprehensive 24-hour coverage in: Medicine, Surgery, OB, Pediatrics, Anesthesia, Emergency and Family Medicine. This fully accredited hospital serves the city of St Thomas, with a population of 33,000, and the County of Elgin, with eight municipalities comprising 89,000 residents.

With a decade of practical expertise and customer support, Panorama offers a scalable Performance Management solution. The company over 400 Fortune 1000, government and hospital customers including: The Women & Infants’ Hospital, Queensway Carleton Hospital, North Carolina Baptist Hospital and Overlake Hospital. For additional information, visit